Contingency parcel refund recovery
Freight Audit
Partners
We find the refunds.
You only pay when we recover.
Invoice audit and claim filing for small ecommerce brands shipping with FedEx, UPS, and similar carriers. Quietly competent. On your side.
Numbers tell the truth. Careful work. Real results.
Claim window
15 days
Status
Filed
Recovery
Confirmed
02 — The problem
Money already owed
Carriers overbill. Claim windows close fast.
Small shippers leave refunds on the table because nobody has time to catch every late delivery, dim-weight error, or bad surcharge.
What gets missed
- Late deliveries against money-back service guarantees
- Dimensional weight and rating mistakes
- Residential surcharges on commercial addresses
- Duplicate billing and improper address corrections
Claim windows
Short
Miss the filing deadline and the refund is gone.
Default behavior
Eat it
Ops teams are busy shipping product, not auditing invoices line by line.
03 — The solution
End-to-end recovery
We audit invoices. We file claims. You keep the rest.
A founder-led service that reviews carrier invoices on a recurring basis, flags only what the data supports, and files refunds inside the window. Steel marks action. Ledger marks money back.
Qualify
We read the carrier agreement first. If guarantees are waived and residual recovery is thin, we walk.
Audit
We review invoices and tracking, then separate clear refunds from uncertain lines.
File
We draft and submit claims inside carrier windows and track status to resolution.
Recover
We confirm refunds, invoice only on money actually returned, and repeat weekly.
04 — The offer
Start with last month
“Send last month’s invoices and your carrier agreement. We’ll confirm refunds are available, then tell you what you’re owed for free. If it’s nothing, we’re done.”
Aligned incentives
$0
unless recovered
Standard share
50%
of amounts successfully recovered
Contract check
Confirm active guarantees and claim rules before unpaid sample work scales.
Free sample audit
Clear report of refundable lines, amounts, and deadlines. No fee if nothing is owed.
Ongoing contingency
Weekly invoice audit + claim filing. Standard share: 50% of amounts successfully recovered.
05 — Who we serve
Small ecommerce brands
Primary fit: roughly $10k–$50k per month on parcel shipping with FedEx and/or UPS. Enough volume for meaningful monthly recoveries. Too small for large audit firms to chase carefully.
Buyer
Ops, finance, or founder who owns shipping cost
Can share invoices plus the carrier agreement.
Carriers
FedEx and UPS at launch
Similar carriers where claim paths are clear.
We walk when
Honest qualification
- The contract waives money-back guarantees with little residual billing-error opportunity
- Invoices and agreement cannot be shared
- Shipping spend is too low for the economics to work
06 — Illustrative math
Small percentages. Real money.
At roughly 1–3% recoverable on parcel spend, a $30k/mo shipper can surface hundreds in refunds every month—then share only what comes back. Figures are thesis illustrations until validated with live clients.
Example spend
$30k
parcel / month
Recovered
$300–900
per month (1–3%)
You keep
50%
of successful recoveries
If $0 recovered
$0
you pay nothing
07 — Why Freight Audit Partners
Specialist, not software theater
SMB-focused
Built for $10k–$50k/mo shippers that large audit firms often ignore.
Contingency only
Fees come only from money actually recovered. Incentives stay aligned.
Contract-first
We qualify guarantees before scaling free work—and walk when recovery is unavailable.
Deadline-aware
Claim windows are short. The operating loop is weekly, not quarterly.
08 — FAQ
Straight answers
Do I pay anything up front?
No. The sample audit is free after we confirm a recovery path. Ongoing work is contingency only—if nothing is recovered, you owe nothing.
What do you need from us?
Recent carrier invoices (FedEx/UPS or similar), tracking detail when available, and your negotiated carrier agreement so we can verify guarantees still apply.
Why check the carrier agreement first?
Many contracts waive service guarantees. We qualify honestly and walk when recovery is not available rather than selling work that cannot pay out.
Is this software we run ourselves?
No. Freight Audit Partners is a founder-led service. We audit, file claims, and track recoveries for you. Software assists our work; you are not left with a dashboard to babysit.
Next step
Send last month’s invoices
Include your carrier agreement. We’ll confirm whether refunds are available and tell you what you’re owed—for free. If it’s nothing, we’re done.
No software to install · No upfront fee